Support

Pelerin Support

Need help with Pelerin? Contact us for account access, device login, playback, source management, or app feedback support.

Contact us

Email support@pelerin.app for help with account access, device login, playback issues, source management, or app feedback.

Please include

  • The platform you are using: iPhone, iPad, Apple TV, LG TV, Samsung TV, or web.
  • Your app version, if available.
  • A short description of the issue.

Do not send playlist passwords, provider credentials, or other sensitive secrets by email.

Account and login

We can help with email login, device login QR codes, Customer Codes, and account access questions.

Playback and sources

For provider-side channel availability or source package questions, contact your content or source provider. Pelerin support can help with app playback behavior, device setup, and account access.

Privacy requests

For access, correction, or deletion requests, email support@pelerin.app.